❓ Frequently asked questions
Yes, all products that are declared as toys have a CE mark.
Yes, all our products are tested for harmful substances by an independent laboratory and are subject to the REACH regulation.
Here you can see an excerpt from the current test report!
For orders over €24.99, we'll cover all shipping costs. Return shipping is free of charge; we're very confident in our products :)
Yes, just click here
We will refund your money once your return has been processed in our warehouse.
We will then refund you the full amount of your order and cover all shipping costs.
We will send you the invoice by email, saving you a lot of paper. Just check your inbox after receiving your shipping confirmation.
Just contact us at info@raeuberella.de and we will always find a solution, don't worry, we are very nice ;)
No, unfortunately we no longer deliver to Austria as of January 1, 2023.
A new law has been passed requiring retailers to participate in the dual waste disposal system. Unfortunately, since it's not economically viable for us to do so, we can no longer ship to Austria.