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❓ Frequently asked questions

Are the gift sets CE approved?

Yes, all products that are declared as toys have a CE mark.

Are the products tested for harmful substances?

Yes, all our products are tested for harmful substances by an independent laboratory and are subject to the REACH regulation.

Here you can see an excerpt from the current test report!

Do I have to pay for shipping?

For orders over €24.99, we'll cover all shipping costs. Return shipping is free of charge; we're very confident in our products :)

Is your comfort blanket also available individually?

Yes, just click here

When will I get my money back for the return?

We will refund your money once your return has been processed in our warehouse.

What happens if I miss my order and the package is returned?

We will then refund you the full amount of your order and cover all shipping costs.

How do I receive my invoice?

We will send you the invoice by email, saving you a lot of paper. Just check your inbox after receiving your shipping confirmation.

I accidentally ordered the wrong color, what now?

Just contact us at info@raeuberella.de and we will always find a solution, don't worry, we are very nice ;)

Do you also deliver to Austria?

No, unfortunately we no longer deliver to Austria as of January 1, 2023.

A new law has been passed requiring retailers to participate in the dual waste disposal system. Unfortunately, since it's not economically viable for us to do so, we can no longer ship to Austria.